Respond Website




Institutional Abuse Helpline & Services



Following the Panorama expose of the abuse that was occurring at Winterbourne View, families and former patients are speaking out and demanding that this type of abuse does not happen again.  Although there has been significant response in terms of campaigning, policy work and legal challenges, emotional support for those affected has been lacking. Our helpline offers emotional support to families and victims of abuse.


Institutional Abuse Helpline - 0808 808 0700


Open Thursdays from 10 am - 4 pm

For anyone with a learning disability or people connected to them who have been affected by institutional abuse.


The helpline aims to:

Offer a safe place in which to gain support

Provide emotional support

Give practical advice in the forms of signposting and information giving

Assess callers for regular counselling sessions & other Respond services

Carry out weekly focused telephone counselling sessions with a counsellor (when appropriate)


Services can also be accessed via email:  helpline@respond.org.uk